Delete your Deshi Mate account

Deshi Mate — Japanese learning app by Void Realm Solutions. This page describes how to permanently delete your account and the data associated with it, as required by Google Play's account deletion policy.

The fastest way: delete in the app

  1. Open Deshi Mate and sign in.
  2. Go to Settings → Account → Delete account.
  3. Type DELETE to confirm, and re-enter your password (or sign in with Google again) when asked.

In-app deletion takes effect immediately: your cloud progress is erased, your sign-in account is deleted, and all data stored on the device is wiped. Any other device signed in to the account wipes itself the next time it goes online.

No access to the app? Request deletion by email

Send an email to [email protected] from any address, telling us the email address your Deshi Mate account is registered under.

To protect your account, we verify that the request really comes from its owner:

  1. We send a confirmation email to the account's registered address containing a one-time request code.
  2. Reply from that registered address, quoting the code back to us.
  3. We delete the account and confirm once it's done.

Requests are processed manually. Verified requests are completed within 30 days (usually much sooner). We cannot delete an account without this verification — a request we cannot verify will not be processed, and we will tell you so.

What gets deleted

Deletion is permanent — progress cannot be restored afterwards. No data is retained for deleted accounts beyond legally required records of the deletion request itself.

Questions? Contact us at [email protected].